TERMS AND CONDITIONS 

1. Items That Cannot Be Returned or Exchanged
   For hygiene reasons, headphones and earphones cannot be returned or exchanged once they have been opened or used. These items are excluded from our return policy and are considered final sale if the packaging has been unsealed.
2. Returning or Refunding an Item
   To be eligible for a return or refund:
   •    Items must be returned within 7 days of receiving the order.
   •    Products must be unopened, unused, and returned in their original packaging, with all accessories, manuals, and documentation included.
   Returns that do not meet these conditions may be ineligible for a full refund.
   Please note:
   •    Original shipping fees are non-refundable.
   •    Allow up to 7 working days for return processing.
3. Return Policy Summary
   To qualify for a return:
   •    Items must be in new, unused condition.
   •    All protective materials, packaging, and included items (accessories, manuals, authenticity cards) must be intact.
   •    Altered, used, or damaged products may receive a partial refund, or be returned to the customer at their expense.
   Customers will be informed if a refund reduction is proposed and may choose to have the item returned instead.
   All returns must be made within 7 days of delivery.